Overview
At TERVALQUIX, we strive to ensure customer satisfaction with every purchase. Our refund policy outlines the process and conditions under which a refund can be requested.
Eligibility for Refunds
Refunds may be granted under the following conditions:
- The item was damaged or not as described upon delivery.
- The refund request is made within 30 days of purchase.
- The item is returned in its original condition and packaging.
Refund Process
To initiate a refund, please follow these steps:
- Contact our customer service team at [email protected] with your order details.
- Ship the item back to our return address provided by the customer service representative.
- Upon receipt of the returned item, we will process your refund within 7-10 business days.
Exclusions
Please note that certain items are not eligible for refunds, including:
- Customized or personalized items.
- Items purchased on clearance or during a sale.
Contact Us
If you have any questions regarding our refund policy, feel free to reach out to our support team at [email protected].